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Privacy Policy

Privacy Policy (Summary)

We respect your privacy and protect your personal data in line with European GDPR rules.

  • We collect only the information we need to manage your booking, answer enquiries, and keep in touch if you’ve asked us to.

  • Your data is never sold and is only shared with trusted providers (e.g. payment processors or retreat partners) when necessary.

  • You can ask to see, update, or delete your information at any time.

  • Cookies are used to help our site work properly and to improve your browsing experience.

For full details, please see our Privacy Policy.

Contact us if you have any questions.

Privacy Policy - full

Last updated: 25/09/2025

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La Maronniere ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, book a retreat, or communicate with us. It has been prepared in accordance with the European Union General Data Protection Regulation (GDPR).

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1. Information We Collect

We may collect the following types of personal data:

  • Identity Data: your name, title, date of birth.

  • Contact Data: email address, postal address, telephone number.

  • Booking Information: retreat reservations, dietary preferences, payment details (processed securely via third-party providers).

  • Technical Data: IP address, browser type, device information, cookies and analytics data.

  • Communication Data: enquiries, emails, or messages you send to us.

 

We do not collect sensitive personal data (such as health information) unless you choose to provide it (e.g., dietary or accessibility needs).

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2. How We Use Your Data

We process your personal data for the following purposes:

  • To manage bookings, payments, and guest registrations.

  • To communicate with you about your booking or enquiry.

  • To send you information about our retreats, events, or updates (if you have consented).

  • To improve our website and services through analytics.

  • To comply with legal and regulatory obligations.

  • To analyse website traffic and usage through Google Analytics (only if you have consented to analytics cookies).

 

3. Legal Basis for Processing

We rely on the following lawful grounds under GDPR:

  • Contract: to fulfil your retreat booking.

  • Consent: where you have agreed to receive marketing or provided optional information.

  • Legal obligation: to comply with French or EU law (e.g., tax records).

  • Legitimate interest: to maintain and improve our services.

 

4. Data Sharing

We do not sell your data. We may share your information only with:

  • Service providers such as booking systems, payment processors, or IT support.

  • Legal or regulatory authorities if required by law.

  • Retreat partners (e.g., excursion organisers) only when necessary for your booking.

All third parties are required to respect GDPR and keep your data secure.

 

5. International Transfers

Your personal data is stored within the European Economic Area (EEA). If we use third-party services outside the EEA, we ensure adequate safeguards (such as EU Standard Contractual Clauses).

 

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

  • Booking records: up to 7 years (for tax purposes).

  • Marketing communications: until you withdraw consent.

  • Enquiry emails: up to 2 years.

 

7. Your Rights

Under GDPR, you have the following rights:

  • To access the personal data we hold about you.

  • To request correction of inaccurate data.

  • To request erasure ("right to be forgotten").

  • To restrict or object to processing.

  • To withdraw consent at any time (for marketing or optional data).

  • To request data portability.

To exercise these rights, please contact us at the details below.

 

8. Cookies and Tracking

Our website uses cookies for essential functionality and analytics. You can manage or disable cookies in your browser settings. Where required, we obtain your consent for non-essential cookies.

 

9. Security

We use appropriate technical and organisational measures to protect your personal data against accidental loss, misuse, or unauthorised access. However, no method of transmission over the internet is fully secure.

 

10. Contact Details

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

La Maronniere Retreats
6 Route de la Maury, Challignac, Charente 16300, France
Email: paul@retreatsinfrance.com
Telephone: +33764284551

 

11. Complaints

If you believe your data protection rights have been infringed, you may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French supervisory authority, or with your local EU data authority.

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12. Google Analytics
We use Google Analytics to collect information about how visitors use our website, such as which pages are visited, how long users stay, and how they arrived at the site. This helps us improve our content and services.

  • Data collected is anonymous and aggregated; it does not directly identify you.

  • Google may process this information on servers outside the European Economic Area (EEA). Where such transfers occur, safeguards like Standard Contractual Clauses are applied.

  • We only activate Google Analytics if you have consented via our cookie banner.

  • You can withdraw your consent at any time by adjusting your cookie preferences on our website, or by installing the Google Analytics Opt-out Browser Add-on.

For more details, please see Google’s Privacy Policy.

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